FREQUENTLY ASKED QUESTIONS - PIN UP T-SHIRTS

My Order Is Not Processing Properly?

The most probable cause is that the information entered into the "Billing Information" fields do not match the card issuer's billing information. Review this first. If your order is still not going through properly, then you can consult these simple four steps to try to rectify the problem.
  1. If you're still having problems, then I need you to check that billing information one more time. Correct spelling and capitalization matter!
  2. You may have moved within the last six months. If you did, that's okay! It may solve your problem, because your last billing address may still be in your card issuer's database! Try that old address!
  3. It may come down to using a different credit or debit card. Our system may be rejecting you for an unknown reason.
  4. We are here to help! United States residents can contact us Toll Free at 1-888-687-4478. We are available to help you between the hours of 9am and 6pm Central.

I want to order a shirt from you, but I don't have access to a credit card. Is there any way I can still order?

We most certainly accept money orders as a payment option, but you'll have to follow these instructions in order to pay with that method.
  1. You need to firstly figure out what you want to buy with your money order, right? We need to know what shirts you want, what style of shirts, what shirt colors, and what sizes of shirts. Email us by CLICKING HERE and telling us that information we need as well as your desire to pay through the mail.
  2. We will very promptly send you a return email to give you a complete total on your shirt order that will also include your shipping charge in addition to the address you should be sending your payment to.
  3. Print off the invoice, put it in an envelope with your money order, address the envelope with the address we provided you, and drop the envelope in the mail. When we get your mail, we'll ship your shirts! So easy!

When I give out my personal information and my credit card number, I need a guarantee from the company that all of this is completely confidential.

Identity thieves are going to have a harder time than usual if they're trying to get your information from us. As soon as you've added an item to your cart, the shopping cart automatically takes you to an entirely secure location on a separate server that no one has access to. They can't steal what they can't see. For those of you who are living in the U.S.A., you also have the option of calling us and personally placing your order with one of our office staff employees TOLL FREE at 1-888-687-4478. If you are calling in an International Order, then please call 1-731-588-5690.

Would it be possible to get any of the designs put on the backs of your shirts?

That would be no problem at all. If you want the shirt designs placed on the back, please proceed with your order as normal. When it comes time for you to enter any special comments, merely say that you want your shirt designs placed on the back of the shirts. We'll do this for you at no extra charge.

How can I tell how the shirt(s) will fit?

size chart

Does this company have standards when it comes to my privacy?

Our only priority is making your shirts that you ordered and sending them to you as fast as possible. Your information is not used again after that transaction is complete, and you will never catch us selling your info to other companies. We...HATE...spammers.

Why shouldn't I just go buy a cheaper shirt from BRAND X? / Are these shirts worth the money or will they just wear out on me?

Our competitors buy shirts based on low prices, while we buy shirts based on the best condition out there. All shirts are quality-checked before shipment, so order worry-free your 100% cotton and preshrunk tees.

I really just want to know how fast you ship your shirts.

Happy customers are the most important thing to us around these parts, and extremely quick shipments make our customers happy. You can expect shipments to go out within 24 hours of paying for your shirts. Your order will be moved through our system during regular business hours. Those hours are 7 in the morning to 3 in the afternoon, central standard time and excludes all USPS recognized holidays. Your order will ship the day after processing. If your order is placed on a Saturday, Sunday, or Holiday then it will be processed the very next day and shipped out of our doors the day after that. We nearly always have what you want to buy on hand and ready to make and then go out the door with the postal service. If we are out of stock on an item, it will be back ordered and will ship as soon as we have replaced our inventory. This usually only takes a couple of days, so your order will still arrive very quickly...just not AS quickly.

We have three shipping options available to you, so be sure to click on the option that best suits you if your need your shirts even faster than our already-fast shipping if you need them by a certain date.

If you are a resident of the U.S.A., then you can pick from three different shipping options that we've made available.

  1. Our Standard Shipping is still very fast, taking only 3 to 8 business days for you to get your package.
  2. Expedited Shipments are for those people who are in a real hurry to get their order in the mail, and you can reasonably expect delivery somewhere between TWO and THREE business days.
  3. If you need your order extremely fast, we can make that happen for you with our Express Shipping, which will get your package to you in only 1-2 business days.
As a SPECIAL NOTE OF INTEREST, packages that are shipped to Hawaii and Alaska will be sent using Priority Mail and can be expected to get to you in 5 to 10 business days. These approximated shipping times do not include certain considerations for out-of-stock items and processing times. If you enter your email into the appropriate field during the ordering process, then we will send you tracking numbers. Residents of the Hawaiian Isles, Alaska, PO BOXES, and International Orders do not receive tracking numbers.

Our International friends from the nations of Denmark, Germany, Finland, Netherlands, Australia, Norway, New Zealand, Great Britain, Canada, North Ireland, and Sweden are welcome to order using our International Shipping option. When shipping Internationally, patience is necessary as it may take upwards of eight full weeks for your order to be delivered. When ordering during the Holidays, this is especially true. Please, please, please refrain from contacting us after your order has been only a week out of our doors, as this is far to soon to expect an International delivery. If you want tracking information, we are sorry to say that we cannot of International Tracking at this time.

We are required by law to declare the complete value and contents of your International Order, even if your package is declared a "gift." We will not take responsibility for any additional charges tacked on by Customs, so please take note of this responsibility when ordering. Contact your local Customs Office with all of your questions concerning this topic.

This is a company that stands up proudly for our men and women in the field of service to this country, and we are very pleased to ship wherever these Military Personnel may be stationed in the world. APO/FPO orders are welcome and encouraged. We would love to provide the option of Expedited and Express Mail Delivery, but those shipping options are unfortunately unavailable for APO/FPO addresses at this moment in time. We cannot know the exact time you will be getting your order from us, but please note that the above shipping speeds are not applicable for APO/FPO orders.

If you want your shirts sent to a PO BOX, we are happy to oblige. These orders will always be sent using Standard Shipping, and will take 3 - 5 Postal Shipping Days for those shirts to reach you.


Restock Charges May Apply

Since each of your shirts are made to order, there will be a restocking fee applied to all orders that are returned for any reason that is not our fault as a company. Shipping fees are never refundable. These fees are as follows:
Order TotalRestocking Fee
$1 - $1000%
$101 - $49920%
$500 - $99930%
$1000+50%

A quick word about the quality of our product.

If you want a shirt that will last you for a long time and that you can enjoy for wear after wear, then you have come to the right place. Making shirts that do not disintegrate after you wear them just a handful of times is very important to us. We want you to love these shirts and to come to us for all of your t-shirt needs. Try us out and see the quality of these awesome shirts for yourself. There's absolutely no risk, because we have a No-Hassle Guarantee to fall back on if you don't like the shirts you buy, which hardly ever happens. The shirts you buy from us are going to be with you for a long time, because everything about our shirts screams "quality." the designs won't crack or peel, the shirts won't fall apart. Order from us, and you're ordering you new favorite t-shirt: thick, comfortable, and with you for the long haul.

I Want to Buy Something, But The Shopping Cart Keeps Coming Up Blank.

This is really quite simple. In order to use our shopping cart software, you have to have something called "cookies" activated. In your privacy settings, your cookies are most likely disengaged in your Internet Browser settings. This will be a problem if you want to buy things on the Internet. You can change these privacy settings easily under the "tools" section at the top of your browser and then the "options" button within that section (instructions). You can call at 1-888-687-4478 between 9am and 6pm CST.